Responsible Gambling Policy

At , we are deeply committed to providing a safe, fair, and enjoyable environment for all of our guests. We understand that gambling can be a fun and entertaining pastime for many people, but we also recognise that for some individuals it can lead to serious harm. This policy outlines our commitment to responsible gambling and the tools and resources available to help you stay in control.

This policy is provided by , located at .

Our Commitment to Responsible Gambling

We believe that responsible gambling is a shared responsibility between our venue and our guests. is committed to:

  • Providing a gambling environment that is honest, transparent, and free from undue pressure.
  • Offering practical tools and resources to help guests manage their gambling activity.
  • Training our staff to identify signs of problem gambling and respond with compassion and professionalism.
  • Complying fully with all applicable New South Wales and Australian gambling laws and regulations.
  • Actively promoting responsible gambling practices throughout our venue.
  • Never encouraging guests to chase losses or gamble beyond their means.
  • Ensuring that gambling is presented as entertainment, not as a way to make money or solve financial difficulties.

We want every guest who visits our venue in Sydney to feel supported, respected, and empowered to make informed choices about their gambling behaviour.

18+ Age Policy

Gambling is strictly restricted to persons aged 18 years and over. We take our legal and moral obligation to prevent underage gambling very seriously.

Our staff are trained and authorised to request valid proof of age from any guest who appears to be under the age of 18. Acceptable forms of identification include:

  • Australian driver's licence or learner's permit
  • Australian passport
  • Keypass or other government-issued photo identification card
  • International passport

Any person who is unable to provide satisfactory proof of age will be refused entry to gambling areas of the venue. We ask all guests to support us in upholding this policy. If you are aware of someone under the age of 18 attempting to gamble at our venue, please notify a staff member immediately.

It is also illegal and strictly prohibited for any adult to facilitate or encourage underage gambling. We will not hesitate to involve law enforcement if necessary to protect minors.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It can develop gradually and may be difficult to recognise in yourself or someone you care about. We encourage all guests to reflect honestly on their gambling habits.

Some common signs that gambling may have become a problem include:

  • Spending more money or time gambling than you originally intended
  • Feeling anxious, irritable, or restless when you are not gambling
  • Chasing losses by continuing to gamble in an attempt to win back money you have lost
  • Lying to family members, friends, or colleagues about your gambling habits or the amount of money you are spending
  • Neglecting work, study, family, or social responsibilities because of gambling
  • Borrowing money, selling possessions, or struggling with debt as a result of gambling
  • Using gambling as a way to escape stress, depression, or other emotional difficulties
  • Feeling unable to stop or cut back on gambling despite wanting to
  • Gambling with money that is meant for essential expenses such as rent, bills, or food
  • Experiencing relationship difficulties or conflict as a result of gambling behaviour

If any of these signs sound familiar — whether in relation to yourself or someone you know — please do not hesitate to seek help. Reaching out is a courageous and important step, and support is available.

Self-Exclusion and Player Protection Tools

We offer a range of self-exclusion and player protection tools to help guests manage their gambling activity. These tools are available to all guests, and our staff are on hand to assist you in accessing them without judgement.

Self-Exclusion

Self-exclusion allows you to voluntarily ban yourself from gambling at our venue for a nominated period of time. If you feel that your gambling is becoming problematic, or if you simply wish to take a break, self-exclusion can be an effective and empowering step.

To initiate a self-exclusion, please speak confidentially with one of our venue managers or responsible gambling staff members. We will work with you to set up an exclusion that suits your needs. Once in place, our staff will take all reasonable steps to enforce your exclusion and ensure your wellbeing.

NSW State-Wide Exclusion

In addition to our venue-specific self-exclusion programme, New South Wales residents can access the state-wide Gambling Exclusion Scheme, which allows individuals to exclude themselves from multiple gambling venues across NSW. For more information, please visit the NSW Independent Liquor and Gaming Authority (ILGA) website or speak with our responsible gambling officer.

Deposit and Time Limits

We encourage all guests to set personal limits on the amount of time and money they spend gambling. Please speak with our staff if you would like assistance putting limits in place.

Taking a Break

If you feel overwhelmed or out of control at any time, you are welcome to take a break. Our staff can assist you in stepping away from gambling activities and connecting you with support resources.

Third-Party Exclusions

If you are concerned about a family member or someone close to you, you may be able to request a third-party exclusion on their behalf in certain circumstances. Please speak with our venue management team for further information.

Responsible Gambling Helplines and Support Services

You are never alone. A wide range of free, confidential support services are available to assist you, no matter where you are in your journey. We encourage anyone who is concerned about their gambling — or the gambling of someone they care about — to reach out to one of the following services.

Australian Services

  • Gambling Help Online
    Free, confidential support available 24 hours a day, 7 days a week.
    Website: www.gamblinghelponline.org.au
    Phone: 1800 858 858 (free call, available 24/7)
  • Lifeline Australia
    Crisis support and suicide prevention services.
    Phone: 13 11 14 (available 24/7)
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support for anxiety, depression, and related issues.
    Phone: 1300 22 4636 (available 24/7)
    Website: www.beyondblue.org.au
  • MensLine Australia
    Professional telephone and online support for men.
    Phone: 1300 78 99 78 (available 24/7)
    Website: www.mensline.org.au
  • NSW Responsible Gambling Fund
    Funding and support for problem gambling services in New South Wales.
    Website: www.responsiblegambling.nsw.gov.au

International Support Services

  • GamCare (United Kingdom)
    Free information, support, and counselling for people affected by problem gambling.
    Phone: +44 808 8020 133 (free in the UK, available 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Independent charity providing information and advice about gambling and problem gambling.
    Phone: +44 808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States of America)
    National helpline providing crisis counselling and referrals to local treatment providers.
    Phone: +1 800 522 4700 (available 24/7)
    Text: Text HOME to 741741
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A fellowship of men and women who share their experience and support one another in recovery from problem gambling.
    Website: www.gamblersanonymous.org

Our Staff Are Here to Help

All of our staff at are trained in responsible gambling practices and are here to support you in a non-judgemental and compassionate manner. If you would like to speak with someone about responsible gambling tools, self-exclusion options, or support services, please do not hesitate to approach any member of our team.

You can also contact us directly at our venue:

  • Venue Name:
  • Address:

Remember, gambling should always be a form of entertainment — not a way to make money or escape from life's challenges. We are proud to support our guests in gambling responsibly, and we are here for you every step of the way.

This policy was last reviewed and is maintained by in accordance with applicable New South Wales and Australian gambling regulations.