Loyalty Program
The Loyalty Program is the connective tissue between every experience the property offers - from a Coastal Cut lunch to a night in the Bennelong Penthouse to three hours at the baccarat salon - rewarding guests with points that accumulate across every touchpoint rather than siloing rewards into a single category. It was built for the repeat visitor who experiences Sydney through rather than despite it: the interstate business traveller, the regional Australian who makes Sydney a twice-yearly destination, and the international guest who has made this their Sydney address of choice. Three membership tiers - Copper, Silver, and Gold - unlock progressively richer benefits, with Gold members receiving the full suite of VIP Casino Club privileges at no additional enrolment.
Earn Across Every Category
Points accumulate on room bookings, all six dining venues, gaming floor activity, event spend, and concierge-arranged experiences - one programme that reflects the full breadth of a stay.
Flexible Redemption Options
Accumulated points redeem against room rates, dining credits, gaming floor buy-ins, private screening room bookings, event tickets, and concierge-sourced Sydney experiences - with no blackout dates on standard inventory.
Milestone Recognition Gifts
At each tier transition - from Copper to Silver and Silver to Gold - members receive a tangible recognition gift sourced from Sydney artisans: handmade ceramics, signed art prints, and bespoke leather goods from local makers.
Birthday & Anniversary Benefits
Active members receive a complimentary room upgrade on check-in dates falling within five days of a registered birthday or anniversary, subject to availability - a recognition that the best stays are always the ones that feel personal.
Early Access to Sydney Events
The loyalty team monitors Sydney's major calendar - Vivid, Sydney Festival, the Australian Open broadcast events, and New Year's Harbour fireworks - releasing member-exclusive room and dining packages 60 days before public announcement.
Gold Tier - Full VIP Integration
Gold members receive automatic enrolment into the Casino VIP Club, a dedicated Gold-tier phone line answered by a named relationship manager, complimentary annual suite night, and invitations to all quarterly members-only events.